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    • HOW TO REQUEST THE DELETION OF YOUR DATA

    ACCESORIOS DIMAC, S.L. — THERMIA BARCELONA · Last updated: 16/10/2026

    If you have written to us through Facebook Messenger, Instagram Direct or WhatsApp, you can ask us to delete the information we have obtained that way. The procedure is free of charge and you only need to request it, without having to give a reason. The same procedure applies to any data you have provided to us through the website, by telephone or by email.

    How to request it

    You have two options:

    1. By email. Write to contacto@thermiabarcelona.com with the subject “Data deletion”. Tell us which channel you used to write to us (Facebook, Instagram or WhatsApp) and the profile name or telephone number you used, so that we can find the conversation.
    2. From the same conversation. Write “I want you to delete my data” in the Messenger, Instagram or WhatsApp chat where you talked to us. A member of the team will confirm the request in that same conversation.

    We may ask you for some additional information if we need it to check that the request is made by you.

    What happens next

    1. Within a maximum of 5 working days we will confirm receipt and give you a reference number.
    2. With that number you can check the status of your request at any time by writing to contacto@thermiabarcelona.com.
    3. Once the deletion has been completed, we will confirm it through the same channel you used to request it. The maximum period is one month from the request.

    What we delete

    • The full content of the conversation.
    • The identifier that the platform assigned to the conversation and your profile name.
    • Your telephone number, if you wrote to us on WhatsApp.
    • The contact record and the sales opportunity created from your messages, including the notes made by the automated assistant.
    • The copies of your form submissions kept by the website.

    What we may keep, and why

    We only keep what the law requires us to keep. For example, invoices and accounting records if you placed an order, for the periods set by the Spanish Commercial Code and tax law. In that case we will tell you what data is kept and the legal reason. That data is blocked for any other use and is deleted when the period expires.

    If your request was passed on to an authorised distributor, we will tell you which one. That way you can also ask them to delete it, as they are the controller of the data they received.

    Please note

    Deleting the conversation in your Facebook, Instagram or WhatsApp app only removes it from your device. To delete it from our systems, this request is necessary.

    You can see the rest of your rights and how we process your data in our Privacy Policy. If you believe that we have not handled your request correctly, you can lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).